Sheraton Zurich Neues Schloss Hotel


Stockerstrasse 17, Zurich, 8002, Switzerland   •  Weather:   

Local Time Phone +41 44 286 94 00 •   Legal Notice


Frequently Asked Questions

Frequently Asked Questions

On this page you will find all the information that might be useful for your stay with us. You didn't get the answer you desired? Please do not hesitate to contact us directly by phone or via e-mail.

Can the hotel arrange transfer / transport services?

On request we can offer our limousine service. For this purpose, please contact the Guest Service Centre: +41 44 286 9400.

Are there parking spaces available at Sheraton Zurich Neues Schloss Hotel?

We offer a number of parking spaces in the underground garage at a price of CHF 40 per day.

How can I easily reach the Hotel?

The Sheraton Zurich Neues Schloss Hotel can be easily reached via car or public transport. Get more information here!

What are the opening times of the restaurant and bar?

Herbs Pasta & Bar

Daily: 06:30 AM – 0:00 AM

What happens if there is a currency fluctuation?

For hotels that are not located in the U.S., the published rates for your stay can potentially be converted into the local currency. For this the exchange rates of the respective hotel will be used. These are subject to regular exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel area of effect. There may be an influence on the amount debited to your credit card account. If you have any questions, please contact the hotel directly.

Can you place an extra bed in the room?

We are pleased to provide an extra bed in the rooms where the space and fire regulations allow it. Additional beds can only be placed in executive rooms and costs CHF 95 per night. Children under the age of 12 years are allowed to stay in the room of their parents / bed for free.

Can I bring my pet?

Dogs are allowed in the hotel and stay at the hotel on a nightly rate of CHF 25 CHF.

Is it possible to exchange money at the hotel?

We offer this in-house for up to CHF 200.

Can I redeem checks?

Unfortunately, personal checks are not accepted.

What are the costs for internet in the hotel?

In all public areas we offer free Wi-Fi and Internet access. In the rooms we charge a flat rate of CHF 19 per day and CHF 5 per hour. You can login with your room number and last name.

Is it possible that there are changes to the VAT?

Our prices include the respective statutory VAT. If there is an increase in the VAT after booking the room, the VAT rate applicable on the date of the stay applies. Therefore it is possible that the room rate may increase.

How much does the breakfast cost and what are the options?

The American breakfast is offered for CHF 39 and CHF 29 is charged for the continental breakfast. On weekends we offer our breakfast buffet until 12:00 PM.

What are the check-in and check-out times?

Check-in starts at 03:00 PM. on the day of arrival and check-out takes place until 12:00 PM. on the day of departure. Do you need a late check-out? Please ask directly at the front desk or via the Guest Service Center at +41 44 286 9400 and we will have a look if it is possible. Additional charges may occur for this.

Is smoking allowed in the hotel?

The entire Sheraton Zurich Neues Schloss hotel is a non - smoking hotel and therefore smoking is only permitted outside the hotel. We reserve us the right to charge a cleaning fee of CHF 250 if this rule is not followed.

How can I pay at the hotel?

You can pay your bills at our hotel with the following means of payment : Cash (in USD, EUR, CHF and GBP), ATM card , credit card (American Express, MasterCard, VISA, Diners Club, JCB, CUP), bank transfer, in advance or through valid vouchers.

Working at Sheraton Zurich Neues Schloss Hotel:

Whom do I contact for an application for an internship or an apprenticeship? We are looking forward to hear from you. Please contact our Human Resources Department on +41 44 285 4013 or look at for open positions in our house.